eVisaFlow Refund Policy

1. General Provisions

Thank you for using eVisaFlow. Before you complete a subscription or OCR credit purchase, please read this Refund Policy carefully. This policy explains how we handle digital service access, OCR credit usage, cancellations, and refund reviews.

2. Digital Service Access and Cancellation

eVisaFlow provides digital services, including subscription access, product access, license checks, and OCR credit packs. These services may be activated immediately after purchase.

• Subscription cancellation stops future renewal charges, but the current billing period is generally not refundable once access has started.
• Deleting your eVisaFlow account cancels active subscriptions so future renewal charges stop. It does not automatically refund payments already made.
• If you are a consumer in a jurisdiction with statutory cooling-off or withdrawal rights, those rights apply unless a valid legal exception applies.
• Nothing in this Refund Policy limits any mandatory consumer rights that cannot be excluded under applicable law.

3. Exceptions for Refunds

We may approve or review refund requests for duplicate charges, obvious billing errors, payment taken without access being delivered, material service faults that we cannot resolve within a reasonable time, or any refund required by applicable law.

4. OCR Credit Packs and Usage

Each OCR scan request consumes one OCR credit once it is processed, whether recognition succeeds or fails. Please upload a clear, complete passport image with the MRZ area visible.

Purchased OCR credits do not expire and remain available until used, unless they are revoked because of a refund, chargeback, failed delivery correction, system correction, or applicable legal requirement.

OCR credit packs are immediately delivered digital services. If no OCR credits from a pack have been used, you may request a refund review within 14 days of purchase. Once any OCR credit from a pack has been used, the credit pack is generally non-refundable, except for duplicate charges, failed delivery, system faults, or where required by applicable law.

5. Refund Method and Processing Time

If a refund request is approved, the refund will be returned via the original payment method. The processing time for refunds may vary depending on the payment channel, typically 5–10 business days, subject to the actual arrival time determined by the payment institution.

6. Policy Changes

We reserve the right to update or adjust this Refund Policy in accordance with laws and regulations. Policy changes will take effect after being posted on the website without separate individual notice.

7. Contact Us

If you have questions about this Refund Policy or need to request a review, contact eVisaFlow support using the support email shown on this website.