Plans, billing, and account access

Yes. eVisaFlow Pro is account-based. One active Pro subscription unlocks the current eVisaFlow Southeast Asia Chrome products and supported destination modules while the subscription is active.

No. Pro access is account-based for the current eVisaFlow Southeast Asia product family. If your account has an active Pro subscription, supported country modules in that product family use the same access. You do not need to buy Pro again just because you move from one supported destination page to another.

Free is for light use: up to 3 different passport autofill uses in a rolling 24-hour period, up to 3 saved passport profiles, and no included OCR scans. Pro is for frequent travelers and agencies that need more saved profiles, monthly OCR scans, unlimited autofill, and priority support.

The Free limit is counted by different passport numbers used for autofill in a rolling 24-hour period. Reusing the same saved passport during that period does not count as a new different passport. If an autofill attempt fails before it is completed, eVisaFlow does not treat that failed attempt as a completed use.

Yes. Pro access is linked to the Google account you use to sign in to eVisaFlow, not to a single device. You can install the eVisaFlow extension in Chrome on another device and sign in with the same Google account to use your Pro access. Passport profiles are stored locally in the current browser by default; enable Google Drive sync if you want to use the same passport profiles across devices.

You can manage or cancel your subscription at any time from the billing portal in your account dashboard.

Canceling Pro stops future renewals. Your Pro access normally remains available until the end of the current billing period. After access ends, the account returns to Free limits. Saved passport profiles in your browser are not removed by subscription cancellation.

After signing in, you can delete your account from Account Settings. Deleting the account deletes the user data associated with that eVisaFlow account and removes its product access and benefits. Active subscriptions are canceled so future renewals stop, but payments already made are not automatically refunded. If you later sign in again with the same Google account, eVisaFlow creates a new account, and previous orders, subscriptions, and OCR credits are not restored automatically.

No. If you delete your eVisaFlow account and later sign in again with the same Google account, eVisaFlow creates a new account. Previous orders, subscriptions, OCR credits, and product benefits are not restored automatically. Review the Terms of Service and Refund Policy before deleting an account with paid access.

No. OCR credit packs are one-time purchases. They do not create a separate subscription plan, credits do not expire, and a purchased credit is used only when no Pro monthly scan is available for that OCR request.

Canceling a subscription does not automatically refund a payment that has already been made. If you think a charge needs review, check the Refund Policy or email [email protected] with the account email and payment details.

Available receipts and invoice details are handled through Stripe. Open the billing portal from your account dashboard to review billing records when they are available. If you cannot find what you need, email [email protected] with the account email used for the purchase.

If a recurring payment fails, Stripe may retry the payment and send payment instructions when available. You can update the payment method from the billing portal. Product access may be affected if the payment is not completed.

Pro access is linked to the Google account used to sign in and purchase. There is no self-service transfer between Google accounts. If you bought Pro while signed in with the wrong account, email [email protected] so we can review the case.