Lost Passport in Malaysia: How to Get a Special Pass to Exit the Country

If you lose your passport while traveling in Malaysia, you must follow a specific legal process to leave the country. Simply obtaining an emergency passport or temporary travel document from your embassy is not enough to clear immigration control. You must formally apply for and obtain a Special Pass (Pas Khas) issued by the Malaysian Immigration Department (Jabatan Imigresen Malaysia) before you can board your flight or cross land borders.

TL;DR: A replacement or emergency travel document does not, by itself, complete Malaysia's exit formalities after a passport is lost. You need a police report and a Special Pass (Pas Khas) from the Immigration Department's Enforcement Division before departure. The official fee is RM 100, and the Department's checklist requires a confirmed outbound air, bus, or ferry ticket with departure less than 7 days away.

Step-by-Step Recovery Process

Step	Action Required	Document / Outcome	Location
1. Police Report	File a report of the lost document	Copy of Police Report (Laporan Polis)	Malaysian police station
2. Emergency Document	Apply for replacement travel document	Emergency or replacement travel document	Your country's embassy, high commission, or consular office
3. Obtain Special Pass	Apply for departure authorization	Special Pass (Pas Khas)	Immigration Enforcement office selected through STO

1. File a Local Police Report

File a report of the lost passport with the Malaysian police before proceeding to the embassy and Immigration steps.

What to bring: Take any copy or record of the lost passport and the information needed to describe when and where it was lost. The police may request further details or supporting identification.
Outcome: Obtain a copy of the police report (Laporan Polis).
Check the report: Make sure your name and passport number are recorded correctly. The Immigration Department lists the police report as a required document; your embassy or high commission will tell you what it needs for the replacement document.

2. Obtain an Emergency Travel Document

Contact your nearest embassy, high commission, or consular office for instructions.

Consular mission's role: Depending on your nationality and circumstances, the mission may issue an Emergency Travel Document (ETD), emergency passport, Document of Identity, or replacement passport.
Requirements: These vary by country. Follow the mission's current checklist rather than assuming that every embassy asks for the same documents.
Note for Singaporeans: Singapore MFA's Malaysia-specific instructions direct affected citizens to report the loss, apply for a one-way Document of Identity (DOI), and then obtain Malaysia's Special Pass. Follow the current ICA/MFA instructions for online application or assistance from the High Commission in Kuala Lumpur or Consulate-General in Johor Bahru.

3. Apply for the Special Pass (Pas Khas)

Do not go straight to an airport or land checkpoint with only the new travel document. Malaysia's official lost-passport procedure directs foreign travelers to the Immigration Department's Enforcement Division and lists a Special Pass (Pas Khas) as part of the process.

Where to Apply: Select an office that offers the relevant Enforcement transaction in STO. Official office addresses include:
- Putrajaya (Headquarters): Enforcement Division, No. 15, Persiaran Perdana, Presint 2, 62550 Putrajaya.
- Kuala Lumpur: Immigration Department W.P. Kuala Lumpur, Kompleks Kementerian Dalam Negeri, No. 69, Jalan Sri Hartamas 1, 50550 Kuala Lumpur.
- Johor Bahru: Johor State Immigration Office, Kompleks Kementerian Dalam Negeri, Taman Setia Tropika, Kempas, 81200 Johor Bahru.
Appointment System: Use the Sistem Temujanji Online (STO) at https://sto.imi.gov.my/ before visiting. The Immigration Department's STO FAQ instructs foreign applicants to select the state/location, the Operations, Investigation and Prosecution division, and Lost Passport Cases (Foreigner). Available branches and services can vary, so use the office shown on the appointment slip.
Required Documents:
1. The original and a copy of your new passport or travel document.
2. The original and a copy of the police report (Laporan Polis).
3. Your lost passport number or a copy of the lost passport/travel document.
4. A confirmed outbound air, bus, or ferry ticket with departure less than 7 days away.
5. Evidence of entry, such as an entry pass/stamp, transport ticket, passenger-list record, or other available proof.
6. A certificate or supporting letter from your embassy, plus a copy of your previous pass/document if available.
7. A reference memo from the relevant Immigration division only if it applies to your case.
Cost: The processing fee for the Special Pass is RM 100.00, payable at the immigration counter.
Departure timing: The official checklist says the outbound ticket must show departure less than 7 days away; it does not state on that page that every Special Pass has a standard 7-day validity. Follow the dates and conditions printed on the pass issued to you.

Overstay Fines and Penalties

If your permitted stay—whether granted under visa-free entry or a visa—expires while you are waiting for your emergency document or Special Pass, you are legally overstaying.

Under Section 15(4) of the Immigration Act 1959/63, the Malaysian Immigration Department lists a fine of up to RM 10,000, imprisonment for up to 5 years, or both. Its compound schedule lists RM 3,000 as the maximum compound for this offence.
This is not a fixed daily-rate fine. Disclose any overstay to the Enforcement Division; Immigration officers determine whether the case is compounded or prosecuted and how the Special Pass application is handled.
The Immigration Department's lost-passport instructions say to report to the Enforcement Division immediately. Do not wait for the original permitted stay to expire.